Frequently asked questions

Answers to the questions we hear most from travellers in Launceston, the Tamar Valley and Northern Tasmania. If your question isn't here, call us on 03 6332 1222.

About us

Is there a local travel agent in Launceston?

Yes. Launceston Travel & Cruise Centre is a family owned travel agency at 54 Brisbane Street, Launceston, and has been helping travellers from Launceston, the Tamar Valley and Northern Tasmania since 1989. You can call in, phone 03 6332 1222 or email info@ltcc.com.au to talk with a local consultant.

Who owns Launceston Travel & Cruise Centre?

Launceston Travel & Cruise Centre is owned and run by brothers Andrew and Baden Brown. Their father, Mark Brown, started the business in 1989. Our senior consultant Philip Overton previously worked with Tourism Tasmania. When you book with us, you are dealing with a local family business.

Are you part of Helloworld Travel?

Yes. We are a locally owned member of the Helloworld Travel network, which gives us buying power with suppliers. The business is a separate company and is run day to day by the Brown family here in Launceston.

Are you involved in the local community?

Yes. Our team has volunteered with the Vinnies Van, and we support Cancer Council Tasmania and the Launceston Benevolent Society. We also run travel information evenings for locals, listed on our Upcoming Events page.

Booking with us

Where are you located?

We are on the ground floor of Holyman House, 54 Brisbane Street, Launceston TAS 7250. For current parking advice before you visit, please call us on 03 6332 1222.

Do I need an appointment?

You don't need one, but we recommend it, because a consultant can set aside time to go through your plans properly. You can book an appointment or phone 03 6332 1222. We are open Monday to Friday, 9am to 5pm.

Is it more expensive to book through a travel agent?

It depends on the trip, so the best way to know is to ask us for a quote and compare. A consultant can line up options across suppliers, explain what is included and point out the fine print, so you can judge the real value of a trip and not just its headline price. Please ask the team about any service fees before you book.

Can you help with visas and entry requirements?

Yes, we can give you guidance on visas and entry requirements for where you are going. Rules change often, so you should also check the latest official advice on Smartraveller.gov.au before you travel.

Do you arrange travel insurance and travel money?

Yes. We arrange travel insurance through Cover-More and travel money through Travelex, so you can sort them out at the same time as your booking. We also book flights, accommodation, transfers and car hire for holidays in Australia and overseas.

Cruises, rail and tours

Can a Launceston travel agent book The Ghan or the Indian Pacific?

Yes. We book Australian rail journeys with Journey Beyond, including The Ghan and the Indian Pacific, as well as Outback Spirit small group tours. We can also arrange your flights out of Tasmania and your accommodation before and after the journey, so the whole trip is booked in one place.

Do you book river cruises?

Yes, river cruises are a big part of what we do, with cruise lines such as AmaWaterways. We can talk you through itineraries, cabin choices and what the fare includes, then arrange flights and transfers to the ship.

Do you book ocean cruises, expedition cruises and escorted tours?

Yes. We book ocean cruises, expedition cruises with lines such as Ponant, and escorted and small group tours with companies including Insight Vacations, Scenic, APT and Intrepid. For Africa, we book safaris through Bench Africa.

When things go wrong

What happens if something goes wrong while I'm overseas?

If you have booked with us, you get the team's direct mobile numbers so you can contact us for help in a travel emergency. Our team has helped clients through the 2001 flight groundings, the Icelandic volcanic ash cloud and pandemic border closures, as well as travellers who needed to get home urgently to family or fell ill overseas.

Can I contact you outside office hours?

Our office is open Monday to Friday, 9am to 5pm. If you have booked with us, you will have the team's direct mobile numbers for travel emergencies outside those hours. For anything that isn't urgent, please call the office on 03 6332 1222.

Can you help if I need to change or cancel my booking?

Yes. We handle changes and cancellations for you and explain what your booking conditions and travel insurance allow. Supplier rules vary, so we will explain your options and any costs before you decide.